You approve the rules
Service area, eligible jobs, capacity, fees, escalation paths and the exact promises the desk may make.
Managed call recovery for residential HVAC
Recover the calls your team can’t reach.
A managed founding pilot for approved after-hours and overflow windows. The desk captures the service need, callback details and preferred scheduling window in English or Spanish, then sends a ready-to-review request to your office.
Starts with managed intake. Premium owner-approved scheduling can be enabled only after its acceptance test; direct calendar booking remains a separate verified mode. No required sales call. No long-term contract. No revenue guarantees.
The problem is not your team
You already paid for the opportunity.
The leak happens when dispatch is tied up, the office is closed or a caller hangs up before your team can respond.
Conecta Recovery Desk fills only that gap. It is a managed operating layer—not another chatbot license and not a promise to replace the people who know your business.
The scheduling handoff
Three calls. Three clear next steps.
These fictional examples focus on ordinary service requests. The desk captures what your scheduling team needs; the office confirms the appointment. Safety rules stay in the background unless a caller reports a hazard.
SIMULATION 01 · ENGLISH AFTER-HOURS
A no-cool caller leaves a complete request for the morning team.
DESK
Thanks for calling Lakefront Heating & Air. I’m the automated after-hours scheduling assistant. With your permission, this call will be recorded and transcribed so the office can follow up. Is that okay?
CALLER
Yes. My AC is running, but it’s blowing warm air. I’d like someone to look at it.
DESK
I can collect a scheduling request for the office. What is the service ZIP code, and is morning or afternoon easier?
CALLER
60614. Tomorrow morning would be best. You can call me back on this number.
DESK
Thank you. I’ll send the no-cool request, ZIP code, callback number and morning preference to the office for confirmation. I’m not confirming an appointment yet.
The operating model
Your rules. Our recovery desk.
Start conservative. Earn trust. Automate only the decisions the sandbox proves safe.
We run the approved pilot
During approved after-hours or overflow windows, the desk handles ordinary scheduling intake in English or Spanish, then sends the request to your team for confirmation.
Exceptions follow your runbook
The desk captures approved fields and sends them for review. Uncertain, out-of-scope or requested-human calls follow the escalation or fallback you approved.
Your records close the loop
Each week, we reconcile call → eligible → office-confirmed appointment → completed job. Completed-job and invoice-payment statuses depend on the records your team provides.
The premium product ladder
From recovered request to confirmed appointment.
We do not jump from missed call to autonomous booking. Each client starts with the safest useful mode and unlocks more automation only after a separate acceptance test.
01AVAILABLE FIRST
Managed capture
The desk captures the approved service need, callback details and preferred window, then sends a dispatcher-ready handoff.
Your office remains the appointment authority.02PREMIUM PATH
Owner-approved scheduling
The caller chooses an approved window. We send one approve-or-decline request to an authorized operator and confirm only after approval.
No approval means no appointment promise.03VERIFIED INTEGRATION
Direct calendar booking
After the client calendar passes read, write, conflict and rollback tests, the desk can confirm against authoritative availability.
Any calendar or messaging failure falls back to office confirmation.Continued managed capture starts at $995/month. Premium appointment operations require their own written scope and acceptance test; verified direct calendar booking starts at $1,500/month when approved.
Not another AI receptionist
Your dispatcher keeps the keys.
We sell reviewed call handling and reconciled outcomes—not phone minutes dressed up as software.
DecisionRecovery DeskNot the product
CoverageFounding pilot: approved gap windowsDaytime replacement
LanguageExplicit consent, then caller choiceGuessed from identity
SchedulingCapture first; authorized approval before confirmationInvented slots or promises
Edge casesApproved escalation or fallbackCaller trapped in a loop
ProofWeekly ledger + client reconciliationVanity metrics
Model the leak
Put your own assumptions on the table.
This calculator is deliberately transparent. It is an estimate—not a forecast, guarantee or customer result.
ILLUSTRATIVE MONTHLY GROSS PROFIT FROM COMPLETED JOBS, BEFORE CONECTA FEES$5,261
12 × 4.33 weeks × 50% eligible × 60% office-confirmed × 75% completed + collected × $450
This illustration excludes Conecta fees, capacity constraints, changes in job mix and incremental operating costs. Use your own reconciled completed-and-collected rate.Trust is a feature
A confident mistake costs more than a missed call.
That is why safety, scheduling integrity and a client-approved escalation path are launch gates—not fine print.
- No diagnoses or repair instructions
- No invented prices, ETAs or availability
- No direct booking until a separate acceptance test passes
- Immediate fixed safety scripts for gas, CO, smoke and electrical hazards
- Client-approved escalation for anger, uncertainty, commercial work and explicit requests
- Coverage can be paused; fallback follows the approved runbook
Best first fit
Enough demand to measure. Small enough to move.
The founding pilot is intentionally narrow. We want a real call leak, a writable workflow and an owner who cares about completed jobs—not a vanity demo.
- 4–12 residential HVAC technicians
- 100+ inbound calls or leads each month
- Already buying Google Ads, LSAs or other demand
- Observable after-hours or dispatcher-overflow leakage
- A real person available for escalations
- Willing to reconcile requests, confirmed appointments and completed jobs
Founding HVAC pilot
Prove the desk on real calls.
One location, one line and one scheduling-intake or owner-approval workflow. The pilot begins only after the sandbox passes its safety and accuracy tests. The managed-service standard:
- 30 live days or 250 connected minutes, whichever comes first
- English + Spanish after-hours and overflow coverage
- Every retained pilot call reviewed under the approved privacy design
- Operational exceptions follow your approved escalation path
- Weekly call → eligible → office-confirmed → completed ledger
- Completed-job and invoice-payment statuses require client-provided reconciliation
- Coverage can be paused at any time
- Month-to-month continuation after proof
START WITH$250refundable reservation
$750 total pilot. The reservation remains refundable until you accept the written scope and client-specific configuration begins. The remaining $500 is due after sandbox acceptance and before live routing. No booking or revenue guarantee.
Review the founding pilotAt 250 connected minutes, coverage pauses unless you approve overage in writing. Approved overage is $1.50/minute, and the pilot hard-stops at 300 minutes. Continued managed capture starts at $995/month with 500 minutes included. Premium owner-approved scheduling can be scoped only after its acceptance test. Direct booking remains off unless a separate calendar test passes; if later approved, that scope starts at $1,500/month with 500 minutes included.
Straight answers
Before you hand us a call.
Is this replacing my receptionist or dispatcher?
No. The founding product covers approved after-hours and overflow windows. Your team owns the rules, exceptions and escalation path.
Can it catch unanswered calls during business hours?
Yes. In the recommended setup, your team rings first. If no one answers or the line is busy after the approved delay, the call routes to Recovery Desk. After hours, weekends and approved holidays can route directly. We test voicemail, caller ID, fallback and rollback before live traffic.
Will it answer both English and Spanish calls?
Yes. Callers choose their language explicitly. Separate English and Spanish call paths are used for higher accuracy, with bilingual review during the pilot.
Can it book directly into my system?
The founding pilot starts with managed capture. A premium owner-approval mode can offer an approved window, request one authorized approval and confirm only after that approval. Direct calendar booking can be added only after a separate integration and acceptance test passes.
What happens with an emergency?
The desk stops normal intake and follows a fixed, client-approved safety script. It never diagnoses, instructs repairs or claims that it contacted emergency services.
Do you guarantee revenue?
No. We provide transparent measurement and work to the handling standards in the signed pilot scope. Revenue depends on call volume, serviceability, capacity, pricing and completed work.
Do I need a sales call to reserve a pilot?
No. A qualified HVAC operator can review the boundaries and follow the written reservation path when checkout is open. A short conversation is optional and used only if you request one or a material routing question cannot be resolved in writing.
Start with a bounded pilot—not a long-term contract